Vulnerable Customer Policy
Our Commitment to Fairness, Care, and Support
At Miss Amber MD, we are dedicated to providing all clients with the highest level of care, respect, and professionalism. We understand that some individuals may face personal circumstances that make them more vulnerable when making decisions about aesthetic treatments or training courses.
We believe in treating every client as an individual and ensuring that anyone who may require additional support is given the time, information, and guidance they need to make fully informed and confident choices.
How We Support Vulnerable Clients
A client may be considered vulnerable if they are experiencing, for example:
• Mental health challenges, stress, or emotional distress (including bereavement).
• Cognitive difficulties or learning disabilities.
• Language barriers affecting understanding.
• Age-related concerns (both younger and elderly clients).
• Physical health conditions impacting decision-making.
• Any circumstance that affects their ability to fully understand or assess the information provided.
At Miss Amber MD, we are committed to:
• Clear Communication: Explaining all treatments, risks, benefits, and costs in simple, jargon-free language.
• Extra Time & Support: Allowing clients additional time to consider their options without pressure.
• Informed Consent: Ensuring that consent is given voluntarily, with full understanding.
• Safe Practice: Where we believe a treatment is not in the client’s best interest due to vulnerability, we reserve the right to postpone or decline treatment in line with our duty of care.
• Encouraging Support: Offering clients the option to bring a trusted family member, friend, or advocate to consultations.
• Staff Training: All team members are trained to recognise signs of vulnerability and respond with empathy, patience, and professionalism.
• Privacy & Data Protection: Any sensitive information disclosed to us is handled confidentially and securely, in accordance with UK GDPR and the Data Protection Act 2018.
If You Need Additional Support
If you feel that you may require extra assistance when discussing treatments, booking services, or attending training, please let a member of our team know. We are here to ensure that you feel comfortable, supported, and fully informed at every stage.
For confidential support or further information, contact us:
0161 362 4191
Whats app: wa.me/441613624191
We are committed to ensuring that every client experience is fair, ethical, and tailored to individual needs.
Why This Matters
Our commitment to supporting vulnerable clients reflects our core values of compassion, professionalism, and ethical care. We continuously review our policies and staff training to uphold the highest standards in client wellbeing.
This statement was last updated in April 2025.